Terms and Conditions on using offers.

Arcana MK Ltd Terms and Conditions

New customer offer:   

This offer is valid when the customer hasn't visited us before and is visiting us for the 1st time.

Return customer offer:

This offer is valid when the returning customers hasn't visited us during the last 6 months.  

Personalised offers:

If the client name is printed on the offer voucher, email or text then such offers is for that particular customer only and it cannot be used by other customer with a different name.  

Duplicate use of email id:

It is possible that because your email id was used by a member of your family, so you may have received this offer in error. We reserve right to redeem your return customer offer voucher as it may have been for a member of family who hasn't visited us within last 6 months.

Refer a friend scheme :

When a friend is referred by existing customer via a code, this offer can only be used on production of valid refer a friend code.  The referred friend should be a new customer to us.  Existing customer cannot be referred as a new customer. 

Expiry date:

Our offer vouchers carry an expiry date.  The staff cannot honour the offer if the voucher is expired.

Cannot be used along with any other offer:

This text means that multiple offers cannot be used by the same customer (eg. you cannot produce new customer voucher and referred friend customer at the same time).

Production of a valid offer voucher or text:

Production of a valid voucher or text is required.  The staff cannot honour any offer if they are told about it verbally.

Right to honour offer:

We reserve right to honour your offer to avoid misuse and fair use of offers.

Unsubscribe :

All our marketing emails or texts will have an option to opt-out from receiving future marketing messages from us.  Just follow the instructions in email or text to opt-out.

Complaints:

If you have complaints while using offer then please write to us at reception@arcanasalon.co.uk 
 

About us

We are Arcana MK Ltd and our address is 54, Egerton Drive, Milton Keynes, MK5 7HH, United Kingdom. You can contact us at reception@arcanasalon.co.uk